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KYC Verification (BVN/NIN)

KYC stands for "Know Your Customer." It’s a standard verification process required by financial regulators to prevent fraud and keep the platform safe for everyone. To create or publish drops, link bank accounts, or withdraw funds on Droppie, you must complete KYC using your BVN (Bank Verification Number) or NIN (National Identity Number).

Don't worry—your data is encrypted and strictly used for identity verification. We do not have access to your bank balance or personal financial records.

How to Verify Your Identity​

  1. Log in to your Droppie app and head to the Create page.
  2. A prompt will usually appear at the top: "Complete your kyc to create drop." Click it. If it’s not there, 1. Go to Profile > Edit Profile > Account > Complete Kyc.
  3. Choose your preferred verification method: BVN or NIN.
  4. Enter your 11-digit number accurately.
  5. Our system will securely cross-reference the name on your Droppie account with the name attached to your BVN/NIN.
  6. Once verified, you'll receive a success notification, and your account limits will be lifted!
important

Make sure the name on your Droppie account matches the legal name on your BVN or NIN. If there is a mismatch, the verification will fail. If you recently changed your legal name, please contact Support.

Why Do We Need This?​

  • Fraud Prevention: It ensures people are who they say they are, making the marketplace safer.
  • Withdrawals and Bank Linking: Every account gets a Droppie Wallet, but financial partners require approved KYC before withdrawals and bank-linking features are enabled.
  • Escrow Reliability: Trust is the backbone of our Escrow system.

KYC Caveats & Common Rejections (Be Explicit)​

  • Approval required for payouts: Submitting your BVN/NIN starts the check, but your KYC must be approved before bank linking, withdrawals, and some shop features are enabled.
  • Name mismatches: If your Droppie display name doesn't match the name on your BVN/NIN, verification will fail. Update your profile name to match your ID exactly.
  • Recent name changes: If you recently changed your name, provide supporting documentation (marriage certificate, court order) and contact Support for manual review.
  • Multiple rejections: If your KYC is rejected more than once, we may suggest a video verification step or require extra identity documents for manual review.

What to Expect After Submission​

  1. Status will be Pending while the automated check runs (usually minutes; can take longer during high volume).
  2. You will receive Approved, Rejected, or Manual Review notifications.
  3. If Manual Review is required, Support may ask for additional documents—respond promptly to avoid delays.

How to Appeal a Rejection​

  1. Open a Support ticket from Dashboard > Help & Support and attach the requested documents.
  2. Include a photo of yourself holding the ID next to your face (if requested) and a brief explanation.
  3. Support will escalate to manual review; expect 24–72 hours turnaround for manual checks.