What is Escrow and Why?
"What I ordered vs. What I got" is the biggest fear in online shopping. As a buyer, you're scared of being scammed. As a seller, you're scared of sending a product and never getting paid.
That's where Escrow comes in.
How Escrow Works
Think of Escrow as a secure, neutral middleman holding the money until everyone is happy.
- Buyer Pays: The buyer finds a Drop they like and pays for it.
- Funds Secured: Instead of the money going straight to the seller's bank account, Droppie holds the money securely in Escrow.
- Seller Ships: The seller is notified that the money is secure. They safely ship the item, knowing they will get paid.
- Delivery Event: The logistics partner reports delivery. The buyer can open a dispute if there is a problem. If no dispute is raised within the configured dispute window (measured from the delivery event), the system automatically releases the funds. Check the in-app order details or contact Support to confirm the dispute window for your region.
- Funds Released: After the dispute window expires with no dispute, Droppie releases the funds from Escrow into the seller's Wallet.
Why is Escrow a Game-Changer?
For Buyers
- Zero Risk: You never lose money to a fake seller. If the item doesn't arrive or isn't as described, you open a dispute and get your money back.
- Peace of Mind: You can buy from anyone, anywhere, without needing to "trust" them first.
For Sellers
- No More "Pay on Delivery" Drama: Stop sending riders out only for the buyer to reject the item or not have cash. The money is already secured before you lift a finger.
- Builds Instant Trust: By offering Escrow checkout, new customers are 10x more likely to buy from you because they feel safe.
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If a buyer receives an item but does not raise a dispute, the Escrow system will automatically release the funds to the seller after the dispute window expires. You never have to beg for your money.