Beyond the Sale Handling Returns Refunds and the Fine Print
· 5 min read
A buyer opens your beautiful vintage jacket, tries it on, and realizes the fit isn't what they expected. They immediately hit the "Open Dispute" button.
As the seller, your heart sinks. You packaged it perfectly. You described it accurately. But now your Escrow funds are locked, and you're in a dispute with an unhappy customer.
What happens next depends on Droppie's dispute rules, the evidence, and the resolution selected by Support. This post will walk you through the process and show you how to reduce returns by setting accurate expectations.